Return and Refund Policy
At superbouquets, we are committed to ensuring your satisfaction with every purchase you make from our website. In the event that you need to return a product or request a refund, we have a clear and efficient process in place. Below is our return and refund policy, along with a chart outlining the expected processing times for your convenience.
Return Eligibility
- Defective or Damaged Products: If you receive a defective or damaged product, please notify our Customer Support Team at [email protected] within 7 days of receiving your order. We will assist you with the return process and offer you the option of a replacement or a full refund.
- Wrong Item Received: In the rare event that you receive an incorrect item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the incorrect product, and we will promptly send you the correct item.
- Unopened and Unused Products: If you decide to return an unopened and unused product for any reason other than those mentioned above, please contact us within 14 days of receiving your order. You may return the product for a refund, with the return shipping costs being your responsibility.
Return Process
- Contact Us: Initiate the return process by sending an email to [email protected]. In your email, include your order number, a detailed description of the issue, and any relevant photographs if applicable.
- Approval and Return Authorization: Our Customer Support Team will review your request and provide you with a Return Authorization (RA) number if your return is eligible. The RA number is essential for processing your return.
- Return Shipment: Carefully package the item(s) you intend to return, ensuring they are in their original packaging and include all accessories. Clearly write the RA number on the outside of the package. You are responsible for covering the return shipping costs.
- Refund or Replacement: Once we receive the returned item(s) and complete the necessary inspections, we will proceed with your refund or replacement. Refunds will be issued to the original payment method, while replacements will be dispatched promptly.
Refund Processing Time
Here is a chart outlining the expected processing times for each step of the return and refund process:
| Process Step | Expected Processing Time |
|---|---|
| Customer initiates return | Within 3 days |
| Approval and RA issuance | Within 3 days |
| Return shipment received by us | Within 3 days |
| Inspection and processing | Within 3 days |
| Refund issuance or replacement | Within 3 days |
| Total Refund Process Time | Up to 15 days |
Please note that the total refund process time, as indicated in the chart, may take up to 15 days from the moment you initiate the return to the time when the refund is issued or the replacement is dispatched. The exact timeline may vary depending on factors such as the shipping time for the return and the payment processing by your financial institution.
Contact Information
If you have any questions or need assistance with your return or refund, please don’t hesitate to contact our Customer Support Team at:
Email: [email protected]
We are committed to providing you with a seamless and transparent return and refund experience. Thank you for choosing superbouquets.